Policies & Compliance

Your registration is confirmed once payment is received. Payment must be completed before attending or accessing your course.

Cancellation by the Student

To cancel, email info@mathesondifference.com. For scheduled courses, cancellations made at least 14 days before the course start date are eligible for a full refund.

Cancellations made less than 14 days before the course start date are not eligible for a refund. The full amount paid may be applied as a credit toward a future Matheson course. Course credit must be used within 1 year of the original course date.

Registrations may be transferred to another eligible participant before the course begins.

Failure to attend a scheduled course without prior cancellation is considered a no-show and is not eligible for a refund or course credit.

On-Demand Courses

Refund requests for on-demand courses must be made within 6 months of purchase. Courses that have been completed are not eligible for a refund.

If you have not completed the course or contacted Matheson regarding your enrollment within 6 months of purchase, the course is no longer eligible for a refund.

Cancellation or Rescheduling by Matheson

Matheson will contact registered participants as soon as possible if a course must be cancelled or rescheduled due to low enrollment, instructor illness, unforeseen circumstances, or other reasons.

If Matheson cancels a course, you may choose a full refund of the registration fee or full credit toward a future Matheson course.

If Matheson reschedules a course, you may attend on the new date, apply your registration fee as credit toward a future Matheson course, or request a full refund.

Matheson Education and Training Solutions is not responsible for non-refundable travel, lodging, or other expenses incurred in connection with a course.

Matheson Education and Training Solutions, LLC is committed to providing equal access to all educational programs, courses, and training activities regardless of race, color, religion, national origin, ethnicity, age, gender, disability, or any other characteristic protected by applicable federal, state, or local law.

Non-Discrimination

No individual shall be excluded from participation in, denied the benefits of, or subjected to discrimination in any Matheson program or activity on the basis of any protected characteristic. This policy applies to all participants including students, attendees, and applicants for training programs.

Accessibility and Reasonable Accommodations

Matheson Education and Training Solutions is committed to making its programs accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. We will provide reasonable accommodations to qualified individuals with disabilities upon request, provided such accommodations do not fundamentally alter the nature of the program or create an undue burden.

To request an accommodation, participants should contact us at least 14 days prior to the program start date. Requests submitted after this deadline will be considered but may limit our ability to arrange appropriate support.

Limitations

Accommodations are evaluated on a case-by-case basis. Matheson reserves the right to determine what constitutes a reasonable accommodation. Approved accommodations will not compromise the integrity of the educational content, assessment standards, or certification requirements of any program.

Contact

To request accommodations or report a concern related to accessibility or discrimination, contact us at info@mathesondifference.com or call 800-443-7690.

Matheson Education and Training Solutions, LLC takes all participant concerns seriously and is committed to resolving complaints promptly and fairly.

This policy applies to concerns regarding Matheson educational programs, courses, instructors, assessments, certification processes, and related services. It does not apply to complaints regarding the independent professional or clinical practice of individuals who have completed Matheson training.

Complaints arising during a program may be raised directly with the instructor or any Matheson representative present. Complaints arising after program completion should be submitted in writing within 30 days of the course end date.

All complaints may be submitted by:

Email: info@mathesondifference.com

Phone: 800-443-7690

Mail: Matheson Education and Training Solutions, LLC, 1920 Libal Street, Green Bay, WI 54301

Upon receipt of a written complaint, Matheson will acknowledge receipt within 5 business days and provide a written resolution within 30 business days or, if additional time is required, provide an update regarding the status of the complaint. If you are not satisfied with the resolution, you may request an escalated review by company leadership.

Records of all complaints and resolutions are maintained for a minimum of 3 years and are available for review by relevant accrediting bodies upon request.

Matheson Education and Training Solutions, LLC discloses the following in the interest of transparency and in compliance with continuing education provider standards:

No instructor, employee, or contractor receives any financial incentive, commission, or compensation from third-party vendors, equipment manufacturers, or software companies in connection with the delivery of any Matheson course or training program.

Matheson Education and Training Solutions, LLC is the sole recipient of revenue generated through course enrollment and training products. Matheson Development, LLC is a separately affiliated entity that sells training-related products. Any relationship between these entities is disclosed here and does not influence course content, assessments, or instructor recommendations.

Course content is developed and reviewed independently to ensure objectivity and alignment with current evidence and professional standards.

The ground rules for using mathesondifference.com and the Matheson Professional Center member portal: acceptable use, account responsibilities, and how the Subscription Agreement applies to software and memberships.

What personal information we collect through the site and member portal, how we use it, and the choices and rights you have over it.